We’ve compiled answers to some of the most commonly asked questions about our socks, shipping, and policies. If you don’t find what you’re looking for, feel free to reach out to us at info@yangma.co.
How do I track my order?
Track link here: www.yunexpress.com
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the shipping carrier’s website.
If you cannot find your tracking email, please check your spam folder or contact our support team for assistance.
How long does order processing take?
Orders are usually processed within 1–3 business days after payment is confirmed. During busy periods, processing times may be slightly longer, but we always work to prepare orders as quickly as possible.
Once your order has been shipped, you will receive a confirmation email with tracking information.
How long does shipping take?
Shipping times may vary depending on your location.
Most international orders typically arrive within 10–15 business days after shipment. Please note that shipping times may be affected by customs processing, holidays, or other unexpected delays.
You can track your order using the tracking number provided in your shipping confirmation email.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our support team as soon as possible. info@yangma.co
Once an order has been processed or shipped, we may not be able to modify or cancel it. However, our team will do our best to assist you.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of receiving the package. Include clear photos of the damaged item and packaging so our team can review the issue and help resolve it quickly.
Contact: info@yangma.co
We will work with you to provide an appropriate solution.
Do you accept returns or exchanges?
Yes, we accept returns or exchanges for eligible items within 30 days of delivery.
Items must be unused, unwashed, and in their original condition. Customers are responsible for return shipping costs unless the item is defective or incorrect.
For detailed return instructions, please contact our customer support team before sending any items back.
Contact: info@yangma.co
What should I do if I received the wrong item?
If you receive the wrong product, please contact us as soon as possible with your order number and photos of the item received.
Our support team will review the issue and arrange a replacement or solution.
Contact: info@yangma.co
Do you ship to the United States?
Yes, we ship to the United States! Standard shipping typically takes 10–15 business days, depending on your location. Expedited shipping options are also available at an additional cost.
Do you ship internationally?
Yes, we offer shipping to most countries worldwide! You can check our International for detailed information on delivery times, costs, and available destinations.
If you have specific questions about shipping to your location, feel free to email us at info@yangma.co.
Do you offer wholesale pricing?
Yes, we support small businesses and offer wholesale options with a low MOQ (Minimum Order Quantity). For more details, please contact us at info@yangma.co.
Do you have any discounts or promotions?
We occasionally offer seasonal discounts and special promotions. Sign up for our newsletter or follow us on social media to stay updated!
How can I contact YANGMA customer support?
If you have any questions about your order, shipping, or products, you can contact our customer support team through the contact page on our website.
We aim to respond to all inquiries within 24–48 hours.
We hope this FAQ covers everything you need to know. Thank you for choosing YANGMA, where style meets comfort!